Terms & Conditions

1. Products and use

XAVEXRA LABS research products are supplied for laboratory research only, not for human consumption or administration. Read the product information before ordering. Nothing in these terms removes statutory rights or makes an otherwise applicable consumer right conditional on research-use labelling.

2. Ordering and prices

Prices and totals are shown in pounds sterling. Review the selected products, quantities, contact information, delivery address and payment method before submitting an order request. Basket quantities can be changed and items removed before checkout. Availability and totals are checked by the server; a displayed catalogue item is not a guarantee of stock.

When staging is active, the catalogue is for viewing and purchasing is disabled. The ordering language is English. When bank-transfer checkout is enabled, submitting details creates a Pending Payment order request.

Submitting checkout details sends us a non-binding order request. Saving it as Pending Payment, opening or sending a WhatsApp message, receiving bank-transfer instructions, transferring money or providing payment evidence does not by itself mean that we have accepted your order. You remain free not to proceed; submitting the request creates no obligation to buy or pay and no cancellation fee.

An administrator must verify that payment has actually been received and mark the order Paid. We then communicate acceptance in an order-confirmation email. A binding contract is formed when we communicate that acceptance to you after payment verification, not when you initially submit checkout details. An internal Paid status or a queued email is not itself communication of acceptance.

A payment screenshot or other payment evidence is not, by itself, verification that funds have been received.

You may withdraw your order request before acceptance by contacting info@xavexralabs.com and quoting your order reference. If we cannot accept your request after receiving payment, we will inform you and return the payment without undue delay. Your statutory cancellation and refund rights remain unaffected.

3. Bank-transfer payment

After saving an order request, you may continue to the dedicated business WhatsApp destination with a prefilled order message. Review the message and press Send yourself. Bank details are supplied privately in reply; no payment is taken by opening WhatsApp. If you cannot use WhatsApp, contact info@xavexralabs.com with your order reference.

You are not obliged to proceed or make payment. Unpaid order requests expire 24 hours after submission. If you choose to proceed, follow the payment instructions provided and contact us before paying an expired request.

If you have already transferred funds for an expired or cancelled request, contact us for reconciliation; do not submit a second payment.

An administrator must verify receipt and explicitly mark a bank-transfer order Paid. Submitting an order request or opening WhatsApp does not do this. Customer payment-confirmation emails are eligible only after verified payment and require the separately enabled delivery service. A pending order is not a paid-order confirmation.

4. Other payment methods

Only methods enabled at checkout can be used. Cryptocurrency processing is separately gated and this page does not activate it. If offered, the displayed 5% cryptocurrency discount applies to the merchandise subtotal, rounded once to pennies; delivery remains based on the pre-discount subtotal. Follow only verified provider instructions, and never send funds to a mock or test payment destination.

5. Delivery

UK standard delivery is £5.99 using Royal Mail tracked delivery. Delivery is free when the merchandise subtotal is strictly over £100; an order of exactly £100 does not qualify.

Same-day dispatch applies only to eligible, in-stock orders with payment received and verified before 12:00 noon UK time, Monday–Friday.

Delivery times are not guaranteed. No unconfirmed delivery estimate or bank-holiday dispatch arrangement is promised here. See Delivery & Returns. Dispatch is a separate step from payment confirmation.

6. Cancellation, returns and refunds

Eligible online purchases generally carry a 14-day cancellation period after receipt, followed by a further 14 days to return the goods after notifying us. You do not have to give a reason to exercise an applicable statutory cancellation right. Contacting us before returning items is recommended for instructions but does not restrict that right.

We request unopened, unused products with original seals and packaging for change-of-mind returns. Customers pay change-of-mind return postage. Restrictions on voluntary returns of opened or used products do not override statutory rights; any cancellation exclusion or deduction must be permitted by law.

Please report damaged, incorrect or missing items within 48 hours of delivery where possible, with your order reference and details of the issue. This request helps us investigate promptly and does not limit your statutory rights.

Where required by law, reasonable return costs for faulty or incorrectly supplied goods are covered. Approved refunds use the original payment method unless otherwise agreed, including standard outbound delivery charges where legally required and subject only to lawful deductions. Statutory refund timescales apply.

Read the Returns & Refunds Policy for the full arrangements. Nothing here excludes or limits statutory consumer rights.

7. Complaints and privacy

Send order enquiries and complaints to info@xavexralabs.com, quoting your order reference and explaining the issue. You may also write to the correspondence and returns address below. Our Privacy Policy explains the website's handling of personal information. These pages can be printed or saved through your browser.